I would like to have louder sound by connecting additional speakers or a Soundbar.
1) Use either the 3.5mm headphone output on the TV and a 3.5mm to phono cable (available separately) to connect to an amplifier/surround sound/soundbar. Please note this will deactivate the TV’s built in speakers.
or:
2) Connect a digital optical audio cable from the TV’s digital optical audio output to your amplifier/surround sound/soundbar digital optical audio input.
General
Why are some options in the menu unavailable and greyed out.
Some options are only available in certain inputs/sources, i.e. HDMI. They are
unavailable in the other sources where they have no effect.
General
Can I stop my TV automatically turning off after 4hrs?
Yes, in the ‘Time’ menu settings, scroll down to Auto Standby and select OFF.
TV
I have tuned in Digital TV but I am not receiving any or all of the channels and/or the channels I receive are breaking up.
1) Check you are in an area that can receive Freeview/Saorview, visit
www.freeview.co.uk or www.saorview.ie
2) Check you are using an aerial that is able to receive a good digital signal. In most cases, you will need an outdoor digital hi-gain/wideband aerial. In areas that have excellent digital coverage, you may be able to use a loft type aerial but it is highly likely that you will also need to connect a booster between the back of the TV and the TV aerial wall socket. Unfortunately, to receive a good enough digital signal, it is not possible to use a portable/indoor type aerial.
TV
I have re-tuned my television but when I switch it off it is not storing the channels.
If the TV does not save the channels when you power it off, it’s likely the channel database has become corrupt.
1) Turn off the TV.
2) Remove the RF/Aerial cable from the rear of the TV and then turn the TV back on again.
3) Using the remote control, press [MENU] followed by 8-8-8-8 to enter the initial setup/first time installation menu.
4) Press OK (let the TV run the full tuning process).
5) Once completed, turn off the TV, reconnect the RF/Aerial cable then turn the TV back on again.
6) Repeat steps 3 & 4.
VCR/DVD
Recorder
I have connected the TV to my VCR or DVD Recorder via SCART but it is not recording.
In addition to connecting via SCART, you should connect the aerial cable from the wall socket to your VCR/DVD Recorder and another aerial cable from the VCR/DVD Recorder to the TV.
Game Consoles
I have connected my Playstation/Xbox to the TV via HDMI, but I am not receiving any pictures or sound on my Television.
1) Ensure the TVs’ source is set to HDMI.
2) Check your settings on your Playstation/Xbox are as per the Playstation/Xbox instruction manual.
Game Consoles
I have connected my Playstation/Xbox to the TV via Component cables (red, green & blue) but I am not receiving any sound.
Component cables only provide HD pictures. For the sound you will need to connect the red & white audio cables on the Playstation/Xbox to the red & white Phono inputs (or mini AV input where fitted) on the rear of the TV. Please refer to the ‘Connections’ pages.
System Lock
I have changed the password
on the television and now
forgotten it.
There is a master password of 4711, to gain access to the TV menu and reset the normal password.
USB Mode
I have inserted a USB Memory Key, but the TV does not recognise it.
Ensure the USB Memory Key is formatted to type FAT32.
USB Mode
Using a USB portable hard drive / larger than 32GB.
If you wish to use a portable hard drive larger than 32GB, please note that it must be formatted to the FAT32 file system in order to operate on this TV. Windows XP/Vista computers are only capable of formatting up to 32GB, therefore, you will need a software programme/utility to format larger hard drives. Please refer to the website, www.umc-uk.co.uk, for more information.
DVD (For TV models with DVD only)
I have inserted a disc but it is not playing.
1) Ensure you have inserted the disc facing the correct way.
2) Ensure the disc is clean and is not scratched.
3) Some copied discs will not play.
4) Check the DVD is a region 2 disc – to change the region of the DVD player, refer to www.umc-uk.co.uk, select ‘Changing DVD Region’ in the ‘Product Support’ section
DVD (For TV models with DVD only)
I have pressed the eject button but the disc is not coming out.
To eject the disc hold the stop/eject button for 4 seconds.
USB Record (For TV models with USB record only)
I cannot change the channel, access the menu or use the red button.
During time shift you cannot change the channel, access the menu or use the red button.
USB Record
(For TV models with USB record only)
When using the USB to record the picture ‘breaks up’ or experience loss of sound.
Check the USB memory stick meets the minimum read speed requirements. Standard definition channels require a read speed of 20 Mb/s (Megabits per second) and a write Speed of 6 Mb/s (Megabits per second) HD channels require the read speed of 80 Mb/s (Megabits per second) and a write speed of 40 Mb/s (Megabits per second). USB 3.0 sticks should be used where possible.
Freeview HD
I cannot access all Freeview channels.
Some data channels for Freeview can only be obtained when the TV’s ethernet port is connected to your router.
Freeview HD
I cannot find the Freeview HD channels.
Freeview HD channels found during tuning will be placed in channel positions above 100. For example, 101 (BBC1 HD), 102 (BBC2 HD) etc.
UPDATING SOFTWARE
Note: If your set is outside of guarantee and the installation of the software causes a different issue you may be liable for a chargeable repair service. The reason for this is because you may have an inherent fault which can cause corruption on one of the boards when installing the software. This could result in your unit locking into SAFE mode whereby it is stuck in standby. This is not a fault with the software, this would be caused by an existing faulty board that would have required a repair.
There are a number of ways in which the software on your set can be updated. When your set is produced, the software installed will ensure the correct operation of the set, this may need to be updated should improvements be made and this is normally carried out automatically if the set is connected to the internet. For sets which do not have internet connectivity or are not connected to the internet, updates can be made via the USB socket on the back of the set.
If you experience issues installing your software, and you do get locked into safe mode, you may wish to try reinstalling the software on an alternate USB as sometimes if the TV cannot read the update due to the USB Format/type.
Note: For further support with software updates, contact our technical support team or refer to the ‘Product Support’ section of the website. If the TV is using the newest software available it will not attempt to update the software.
OTA
Over the internet update. You will be notified when an OTA update is available for your set. When the software is downloading and then updating, do not power down the set. This will interrupt the process and may corrupt the set.
USB
Software can be uploaded onto your set via a USB stick. Only use software recommended by the manufacturer for this.
OAD
Over Air Download. Similar to OTA, but data is sent to the set via the Digital Television system.
